GENERAL PROVISIONS AND TERMS
The following General Provisions and Terms set and regulate the legal provisions associated with the sale of natural cosmetic products (hereinafter referred to as the Sale) through the website (hereafter referred to as the Website) belonging to the Erlea Limited Liability Company (hereinafter referred to as the Company).
By accessing the Website, using any Service on the Website or downloading any content in whole or in part, you, as a User, (hereinafter referred to as the User, you, your, Customer, Buyer, Client) confirm that you have fully read and understood the following Terms of Use, as well as the Company’s other Terms of Sale published on the Website, the provisions of the Public Supply Contract (hereinafter referred to as the Contract), as well as you accept them unconditionally, regardless of whether you are a Customer, Website Registered User or just a visitor.
The Company has the right to unilaterally change these Terms at any time without prior notice. In the case of the changes, the Company will publish the updated Terms in the Website, mentioning the date of the last change. It is the duty of the User to visit the Website from time to time and check the changes of Terms. Moreover, the new Terms will have legal force and will apply to the obligations arising after publishing them on the Website.
If you do not agree to the following Terms, please stop using the Website. By staying on the Website, opening an Account, becoming a User and by using any service, you confirm your unconditional acceptance of the Terms.
THE RIGHT TO SIGH THE AGREEMENT
Persons over the age of 18 with legal capacity can register or make purchases by the Website. The Company is not responsible for any actions taken by persons under the age of 18 or incapacitated (recognized by the court as such).
Personal data may be supplemented only with data that actually belongs to the registered User or to the User making a purchase. By accepting the following Terms, you accept that the Company cannot verify the information and data you provide, the authenticity of your credentials, so the full responsibility for any breach of this clause falls on you.
The Company has the right to remove the User from the system in case of discovering the fact of misrepresentation or unreliable data, resetting the accumulated points and the purchase history.
DELIVERY IMPLEMENTATION TERMS
The Company sells its products to its customers (hereinafter referred to as the Product) and transfers them to the shipping company to be delivered to the address specified by the Customer.
In order to fully benefit from the opportunity to make a purchase from the Company, you must register on the Website and open a User Account (hereinafter referred to as a User Account or Account). Each User can have only one Account. Users do not have the right to use another User’s account. When opening an Account, the User must provide all the required information in a correct and accurate manner. Users are responsible for maintaining their Account access data and for the actions/operations performed through their Accounts.
If the User is sure there has been an unauthorized access of his/her Account, he/she is obliged to immediately inform the Company. In such circumstances the Company has the right to block the Account until all the details are found out. In any case, the Company is not responsible for actions undertaken by other persons through the User Account. The User is responsible for the damage caused to the Company or third parties caused by such actions.
When making an order, the Customer is obliged to have sufficient funds in his/her Account or in cash to fulfill the Order.
The Company may postpone the delivery dates of orders when the overall volume of order increases (holidays, discount programs, events, etc.) or when there are technical (traffic jams, car accidents, etc.) or innate issues.
ORDER ACCEPTANCE AND ADDRESSING TERMS
After receiving the request for the purchase of the Product, the Service Department of the Company additionally checks the appearance of the given product and the absence of physical or mechanical damage. If the purchased product does not correspond to the sales standards, there are physical or mechanical defects, then the employee of the Company’s service center contacts You to replace the Product or to cancel the order.
If the purchased product corresponds to the required standards, there are no physical or mechanical defects, then the product is being made ready for the delivery, after which the employee of the Company’s service center can make additional phone calls to confirm the details of the order (adjustment of delivery address, ordered goods, delivery time).
If the Buyer states in the purchase request that he/she will make a cash payment and does not answer the phone call received from the Service center to the mentioned phone number, then the Company has the right not to transfer the Product to the delivery and cancel the transaction.
If the Buyer has made an online payment and does not answer the call received from the Service center, the Company has the right not to transfer the goods for delivery and cancel the transaction in case of not contacting the service center within one business day, by returning the full amount paid.
If the Buyer has made a payment with accumulated bonus points and does not answer the call received from the service center, the Company has the right not to transfer the Product to delivery, and in case of not contacting the Service Center within one business day, cancel the transaction by returning the points.
In case of confirmation of the order by the buyer, the delivery is transferred to the courier.
The courier is a separate physical and legal entity that cooperating with the Company.
If the Buyer has specified in the order request that he/she will perform a cash payment and the shipping address changes after the shipment is transferred to the courier, the Company has the right to extra charge the Buyer by up to one full delivery fee when delivering the product to the Buyer, and the Buyer can get the coupon of that additional charge in the center by the following address: Yerevan, Sayat-Nova 15, or by an email.
If the Buyer has made an online payment and the shipping address changes after the shipment is transferred to the courier, the Company has the right to make an additional cash charge to Buyer by up to one full delivery fee when delivering the product to the Buyer, and the Buyer can get the coupon of that additional charge in the center by the following address: Yerevan, Sayat-Nova 15, or by an email.
If the Buyer has made a payment with accumulated bonus points and the shipping address changes after the shipment is transferred to the courier, the Company has the right to make an additional cash charge to Buyer by up to one full delivery fee when delivering the product to the Buyer, and the Buyer can get the coupon of that additional charge in the center by the following address: Yerevan, Sayat-Nova 15, or by an email.
The courier has the right to make additional calls to the Buyer to specify the address or other details. If the Buyer does not respond to the calls made to the provided number or there are similar issues that hinder the delivery, the courier has the right to return the order to the center.
If the Buyer has specified in the order request that he/she will perform a cash payment and does not respond to the calls made to the provided number or there are similar issues that hinder the delivery, then if the Buyer does not contact the Erlea’s center within one business day after the purchased item was transferred back to the Center, than the Company has the right to classify the order as cancelled.
If the Buyer has made an online payment and does not respond to the calls made to the provided number or there are similar issues that hinder the delivery, then if the Buyer does not contact the Erlea center within one business day after the purchased item was transferred back to the Erlea’s Center, than the Company has the right to classify the order as cancelled, as well as to transfer back the whole order amount except the delivery fee.
If the Buyer has made a payment with accumulated bonus points and does not respond to the calls made to the provided number or there are similar issues that hinder the delivery, then if the Buyer does not contact the Service center within one business day after the purchased item was transferred back to the Erlea’s Center, than the Company has the right to classify the order as cancelled, as well as to transfer back the bonus points except the bonus fees taken as the delivery fee.
In case of not responding to the courier’s calls or in case of existence of similar shipping barriers due to the Buyer, after returning the shipment to the service center, the re-delivery is considered to be double, and the Company is entitled to charge for double delivery.
If the cases of not responding to the courier’s calls or the cases of existence of similar shipping barriers due to the Buyer are multi-time, then the Buyer’s orders may not be fulfilled any more, the Buyer may be removed from the system, losing the accumulated points and the purchase history.
Upon the acceptance of the shipment, in the presence of the courier the Buyer is obliged to check the suitability of the quality of the delivered products, any possible physical and mechanical defects and conditions. If any of the delivered products does not meet the required quality, there are physical or mechanical defects or it is not in proper condition, the Buyer may refuse either that product solely, or the entire shipment and the delivery service, or request a new or substitute Product.
If any of the delivered Products is not of a proper quality, there are physical or mechanical defects or it is not in proper condition, then only a one-time delivery fee is charged if a replacement is required.
If the Buyer has made a cash payment, and the delivered goods are of proper quality, have no physical or mechanical defects, are in proper condition, but the Buyer refuses the ordered goods, then the Company is entitled to charge the Buyer the delivery fee.
If the Buyer has made an online payment and the delivered goods are of proper quality, have no physical or mechanical defects, are in proper condition, but the Buyer refuses the ordered goods, then all the amount is returned except for the delivery fee.
If the Buyer has made a payment with accumulated bonus points and delivered goods are of proper quality, have no physical or mechanical defects, are in proper condition, but the Buyer refuses the ordered goods, then the points are transferred back except for the points charged for delivery.
If the Buyer frequently refuses the delivery of products of proper quality, with no physical and mechanical defects and in proper condition, then the Buyer’s orders may not be fulfilled anymore, the Buyer may be removed from the system, losing the accumulated points and the purchase history.
PAYMENT AND RETURN TERMS
Cash payment for the purchase of goods sold by the Company can be made only in Armenian drams.
The sale of goods is carried out by the tariffs currently mentioned on the Website.
In accordance with the RA legislation, the Buyer has the right to return the item within 14 days of receipt of the shipment, receiving back all the amount paid except for the delivery fee, if there is a purchase receipt, the labels posted on the Product are preserved, there are no physical and mechanical defects, and if the Product is in proper condition.
For online payments, in the case of returning the Product in accordance with the procedure defined in Paragraph 3 of this Chapter, the money transfer may take 10 business days, depending on the speed of the service processes of the banks.
For orders made with the bonus points, in the case of returning the Product in accordance with the procedure defined in Paragraph 3 of this Chapter, the money transfer may take 5 business days.
Regardless of the method of payment, after receiving the item from the courier, the return can be made independently, by bringing the purchased Product to the Erlea’s center by the following address: Yerevan, Sayat-Nova 15
The return terms regulated by this Chapter do not apply to the goods that are not subject to return according to RA legislation.
PRIVICY
You can visit the Website without registration, but you must register on the Website to be able to fully use the Company Website and its services. Personal data is collected (received) only when you provide it at registration or while making purchase. When registering or making a purchase, you must provide your name, your address, your e-mail and contact details.
In order to analyse the User behavior and ease of use of the Website and to provide more convenient services, when using the Website, your IP address, browser name, computer type, technical information about the User and means of contacting our Website, such as the type of the operating system, the name of the company providing the Internet service and other similar data can be automatically transferred to our monitoring and analytical systems.
The Website may use cookies to make the Website quicker and more convenient to use. Cookies are alphanumeric lines, created on the Website. When visiting the Website, they are copied in your computer. Cookies are safe for the computer and do not collect personal data. For security reasons, money movements and data related to the latter can be monitored by banks and systems providing money transfer services as well.
The Company implies appropriate electronic, physical and other security measures to ensure the security of your personal data from unauthorized access, alteration or publication. All the data you provide is securely stored on a server database. With the help of passwords, we protect any page of the Company that contains your personal data. The Company will never ask you to provide your password by making a call or through an email. We will not provide your personal data to third parties without your consent, except for the cases provided by the legislation (inquiries within the jurisdiction of law enforcement and state bodies, court inquiries, etc.). We may make your personal data available to parties affiliated with us, if the data are necessary to provide the services to you and to improve their quality. We cooperate with other organizations and/or individuals in order to provide services properly, such as accepting orders, database analysis, marketing support, bank card payments and clearing. The above-mentioned persons shall have access to the necessary data for the purpose of carrying out the operations specified for them and shall not have the right to use the data for any other purpose.
CONTRACT TERMINATION AND DISSOLUTION
You have the right to terminate the Contract with the Company at any time after fulfilling all your payment obligations to the Company. If you have an overdue obligation, the Contract cannot be considered terminated.
In order to terminate the Contract and to close the account on page erlea.am, it is necessary to submit a Contract termination and Account closure request to erlea@erlea.am from the e-mail address attached to the personal Account, indicating the e-mail address, name/surname and telephone number provided during registration.
Upon submission of Contract termination request, the User rejects all the bonus points available in the Account.
